AllSaints is a UK fashion retailer with 132 stores spread across 16 different countries, and has been operating its ecommerce store since 2006.
The retailer has seen positive results from its retargeting campaigns using programmatic advertising, but earlier this year AllSaints decided to trial the use of programmatic across the entire purchase funnel, not just the lower end.
This is an overview of how AllSaints and Sociomantic Labs undertook the task and the results it achieved.
To help move users through the stages of the funnel from prospect to loyal customer, visitors were segmented based on three stage-specific campaign strategies.
1. Prospecting: driving clicks from qualified, new-to-site users in order to increase AllSaints’ website traffic
2. New customer acquisition: driving first-time conversions from website visitors who were not already existing customers
3. Building loyalty: identifying and re-engaging with existing customers who had purchased within three months, as well as reactivating customers who were dormant in the past three months, but had purchase in the three months prior to that.
AllSaints wanted to focus on driving upper-funnel activity through prospecting campaigns.
These campaigns made it possible for the retailer to engage with qualified new users early in the consideration stage, which is valuable for supplying qualified website traffic from users who can be moved closer to conversion using programmatic display.
However it was decided that the success of its prospecting campaigns should not be measured by conversions, but against engagement from users who had previously never visited.
Prospecting measures included the following:
§ Percentage of new sessions referred by prospecting campaigns
§ Average bounce rate of this traffic
§ Average number of pages per session
§ Average session duration for these prospects